Ticket Return / Refund Policy

Return / Refund Policy

Please read the following terms and conditions carefully as this is a binding contract between yourself and Hispanic Arts Society. All sales are final. There are NO refunds, NO cancellations, NO credits, NO exchanges after the order has been made. Unforeseen circumstances beyond Hispanic Arts Society control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies. Ticket is for Expo Latino Festival, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

Persons entering the facility are subject to search for contraband. Promoters, Venue owners, Security, Calgary Police and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behaviour, intoxication, venue capacity, breach of security restrictions.

The resale or attempted resale of the ticket higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. The ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Hispanic Arts Society. Ticket user contests to Hispanic Arts Society’s use of their image or likeness incidental to any video display, transmission, or recording of the event.

The event will be held regardless of weather conditions.  Event date and time are subject to change. All rights reserved. If the Event is cancelled or rescheduled for reasons beyond Hispanic Arts Society’s control, Hispanic Arts Society reserves the right to decide whether or not to issue a full or partial refund (limited to the face value of the ticket). Convenience and delivery fees will not be refunded. By agreeing to the terms of this agreement, you agree to pay the full price of the Ticket(s) you have ordered, including delivery, convenience and other fees, as described in your purchase confirmation. All transactions are in Canadian (CDN) dollars.

Ticket bears no cash value. Lost, stolen, or damaged tickets and/or bracelets will not be replaced or honoured. Unlawful resale or attempts to resell can be grounds for seizure and cancellation without compensation. Tickets obtained from unlawful sources may be stolen or duplicated, and if so are void. Tickets may not be used as promotional items without the expressed written consent of Hispanic Arts Society.

ORDER CONFIRMATION If you do not receive a confirmation number in the form of a confirmation screen or email after submitting your payment information, or if you receive an error message after submitting payment information, it is your responsibility to contact Hispanic Arts Society to confirm if your payment was processed.  info@expolatino.com

Hispanic Arts Society ASSUMES NO LIABILITY The Holder acknowledges and assumes all risks related in any way to the Event arising or resulting from any cause whatsoever (including, without limitation, by performers, spectators, objects and other inherent risks incidental to the Event and negligence) and whether occurring prior to, during or after the Event. Holder hereby releases and agrees to indemnify and hold Hispanic Arts Society and its affiliates, and each of Hispanic Arts Society’s and its affiliates’ respective shareholders, directors, officers, agents, employees, contractors and principals, harmless from any loss, liability, claim or demand (including those of any third party), including reasonable attorneys’ fees, due to or arising out of or related to the Event, including but not limited to death, personal injury or damage/loss to/of personal property.

SECURITY POLICY No alcohol, illegal drugs, chemicals, bottles, cans, containers weapons will be permitted into the Event. The Holder consents to a reasonable search of his/her person (including bags) by Event Staff in order to gain entry. The Holder agrees not to use language or engage in conduct that is contrary to Hispanic Arts Society’s Code of Conduct or might otherwise interfere with the Event or with the reasonable enjoyment of other Event attendees. Hispanic Arts Society and Event Staff reserve the right, with or without refunding the face value of any Ticket, to refuse admission to and/or eject any person who fails to comply with any Condition, including the foregoing. Hispanic Arts Society reserves the right to change this Security Policy without notice.

USE OF IMAGE Holder consents to the use by the producer of the Event, without compensation, of Holder’s image or likeness incidental to any transmission or reproduction of the Event.

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